Terms of Service

1. Services

Hannah Johns provides the following services:

• Custom design and manufacture of stainless steel modular kitchens
• Kitchen renovation and refurbishment using stainless steel
• Design consultation, 3D previews, and project planning
• Delivery and professional installation of kitchen units across India
• After-sales maintenance and repair services
• Remote consultation and project management for NRI and international clients

All services are subject to a formal quotation and written agreement between you and Hannah Johns before any work commences.

2. Quotations and Orders

2.1 Free Consultation

Initial consultations, 3D design previews, and quotations are provided free of charge with no obligation to proceed. A quotation is valid for 30 days from the date of issue unless otherwise stated.

2.2 Order Confirmation

An order is confirmed only upon receipt of the design deposit as specified in your quotation and written confirmation (via email or WhatsApp) from Hannah Johns. Work will not commence prior to this confirmation.

2.3 Design Approval

Before manufacturing begins, you will be provided with a final 3D design for approval. Once you have approved the design in writing (email or WhatsApp message constitutes written approval), any subsequent changes may incur additional costs and delay timelines.

3. Pricing and Payment

3.1 Pricing

All prices quoted are in Indian Rupees (INR) unless otherwise stated. Prices include materials, manufacturing, and standard installation. Prices exclude:

• Additional civil or electrical work required at the installation site
• Appliances (hob, chimney, oven, refrigerator) unless explicitly included in your quote
• Transport surcharges for remote locations, as specified in your quote

3.2 Payment Schedule

3.3 Payment Methods

We accept payment via bank transfer (NEFT/RTGS/IMPS), UPI, and international wire transfer (SWIFT). All payments must reference your project number. Hannah Johns does not accept cash payments for orders above ₹20,000.

3.4 Late Payments

If a milestone payment is delayed by more than 14 days without prior written agreement, Hannah Johns reserves the right to pause manufacturing or installation until payment is received. We will notify you in writing before any such pause.

4. Delivery and Installation

4.1 Timeline

Our standard delivery and installation timeline is 30 working days from the date of design approval and receipt of the manufacturing deposit. This is our typical target timeline; actual timelines may vary based on kitchen complexity, site readiness, and location.

4.2 Site Readiness

It is your responsibility to ensure the installation site is ready before our installation team arrives. Site readiness includes:

• Civil work (walls, flooring, plumbing rough-in) completed
• Electrical points installed as per the approved kitchen layout
• Site accessible and free of obstruction during installation

If the site is not ready upon our team's arrival, a revisit charge may apply.

4.3 NRI and Remote Projects

For NRI and remote clients, site readiness coordination is managed between Hannah Johns and your nominated local contact (architect, contractor, or family member). You are responsible for ensuring your local contact provides accurate site measurements and access for installation.

5. Warranty

5.1 Structural Warranty

Hannah Johns provides a 25-year structural warranty on the stainless steel framework, carcass, and welded joints of every kitchen we manufacture, subject to the exclusions below.

5.2 Fittings Warranty

Hinges, drawer systems, handles, and hardware fittings carry a 5-year warranty against manufacturing defects.

5.3 Warranty Exclusions

The warranty does not cover:

• Damage caused by misuse, neglect, or physical impact
• Damage caused by improper civil or electrical work not carried out by Hannah Johns
• Normal surface wear (minor scratches on brushed finish are inherent to the material)
• Appliances (hob, chimney, sink, oven) supplied by third parties — these carry the respective manufacturer's warranty
• Damage resulting from modifications made to the kitchen by parties other than Hannah Johns

5.4 Warranty Claims

To make a warranty claim, contact us at info@wingsengg.com or on WhatsApp (+91 85473 11777) with your project reference number and a description and photographs of the issue. We will respond within 5 working days.

6. Cancellations and Refunds

6.1 Cancellation Before Manufacturing

If you cancel your order after design approval but before manufacturing begins, the design deposit (20%) is non-refundable as it covers design and planning costs already incurred.

6.2 Cancellation After Manufacturing Begins

If you cancel after manufacturing has begun, the design deposit and manufacturing deposit (total 70%) are non-refundable, as materials will have been procured and fabrication will have commenced specifically for your project.

6.3 Defective Work

If the installed kitchen has a genuine manufacturing defect, Hannah Johns will repair or replace the affected components at no charge within the warranty period. This is your primary remedy for any product quality issue.

7. Intellectual Property

All designs, 3D renders, drawings, and documentation created by Hannah Johns for your project are the intellectual property of Wings Engineering Corporation until full payment is received. Upon receipt of final payment, you are granted full rights to use these materials in connection with your home.

Hannah Johns may use photographs of completed kitchen installations for portfolio, marketing, and SEO purposes. If you do not consent to your kitchen being photographed for this purpose, please notify us in writing before installation.

8. Limitation of Liability

Hannah Johns' total liability to you in connection with any project shall not exceed the total amount paid by you for that project. We are not liable for:

• Indirect, incidental, or consequential losses
• Loss of income, revenue, or profit
• Damage caused by events outside our reasonable control (force majeure), including natural disasters, flooding, or government restrictions
• Delays caused by site unreadiness, your failure to provide approvals, or third-party contractor delays

9. Governing Law and Disputes

These Terms of Service are governed by the laws of India. Any dispute arising from or in connection with your project or these terms shall first be addressed through good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Ernakulam, Kerala, India.

10. Changes to These Terms

We may update these Terms of Service from time to time. The terms applicable to your project are those in effect at the time your order is confirmed. We will post any updates on this page with a revised "Last Updated" date.

11. Contact

For any questions about these Terms of Service, or to discuss your project: